AdEasy users have hundreds of ad spaces to browse and book from. The information on ad spaces is super clear, and helps our users make informed advertising decisions. Users’ experience from booking ad spaces on AdEasy to when their campaigns run are top-notch. This is the good work of the Media Support Executive. You onboard media partners, and guide them how to setup and list their ad spaces the right way on AdEasy. You facilitate bookings and make sure things go smoothly. You perform quality checks on media profiles to make sure everything is in order. You also safeguard our community of users and media partners by conducting checks on new user sign-ups, and flag suspicious ones. When AdEasy users have questions or need assistance, you manage them or flow them to the right teams. You’re sort of like an internal guardian angel. This requires a logical brain, patience, diligence, resourcefulness, structure, attention to detail, efficiency, a positive attitude, and strong communication skills.

Your most important characteristic is you love helping our community as quickly and awesomely as possible. AdEasy is a hassle-free platform for offline advertising. Your job is to help users advertise and partners list easily. Treat them the way you’d want someone to treat your friends.

You are an excellent people-person: charming personality, stellar grammar, and the ability to resolve things quickly the right way. Your success is measured in the number and quality of ad spaces listed, the quality of our user database, swiftness, accuracy, and clarity in community support responses, and the happiness level of our community.

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You're good at:

  • Written and spoken English
  • Research and building relationships
  • Working well under pressure, and in a startup environment
  • Microsoft Office and Google office suite: Docs, Sheets and Slides
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Extra awesome if you're:

  • Experienced in customer support
  • Proficient in Bahasa Melayu and Mandarin (written and spoken)
  • Experienced in the media industry with a basic knowledge of offline advertising

Who you'll be working with

Stephanie Stephanie Lau Head of Media
Sabrina Sabrina Tan Media Executive
What's a typical day in the media team:

Glad you asked ...

11:00 A.M.

Morning routine

We start our days by planning out what needs to be done for the day. We then clear our emails before doing our daily checks on new account sign ups.

2:00 P.M.

Operational Duties

Our afternoons tend to get busy as we need to facilitate on-going campaigns, manage and/or meet media partners, attend to calls, chats and incoming emails, prepare booking orders, create and check on media profiles and ad listings, and report any issues found on the website to the Tech team.

6:00 P.M.

Team catch-up

We have our team catch-up every Wednesday. We each share what we’re working on, and if help is needed. We also brainstorm ideas on how we can add value to users and media partners to drive further engagement on AdEasy.

Morning
Evening
11:00 A.M.
2:00 P.M. 6:00 P.M.
7:00 P.M.

Perfect fit for this role?

Apply Now

How to apply

Email your application to iwantajob@AdEasy.co. We aim to have top-notch interactions with users, so please make your email top-notch as well. We accept but not do not expect CVs and cover letters. We encourage applicants to be creative and blow us off our chairs by trying an out-of-the-box approach to showcase how you fit the Media Support Executive characteristics, and what makes you a delightful person to have around.

PS: You must be able to work in Malaysia legally (no work permit will be provided)

PPS: If this isn’t the job for you, but perhaps you have a friend who would be a perfect fit, send him/her this link. Thanks!

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